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Professional help can be obtained from external organizations like Gambling Therapy and GamCare — or you can utilize internal tools such as self-exclusion and deposit limits.
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- More importantly (if you don’t send in your KYC paperwork within 40 days), you could lose your winnings.
- Professional assistance can be sought from external organizations like Gambling Therapy and GamCare — or you may opt to use internal tools such as self-exclusion and deposit limits.
These losses occurred after my repeated requests for responsible gambling measures had been made and while my account remained fully active and unrestricted. I respectfully submit this complaint concerning Spinrise Casino and what I believe to be a serious failure to implement responsible gambling measures despite numerous requests over several weeks. I have also been waiting several days for a response, but the communication has been very poor and I have only received general standard answers without a concrete timeframe.
What are the wagering requirements at Spinrise Casino?
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Look now—we have already discussed the options! Whenever I inquire — the response is consistently that I can impose a deposit limit, but when I mention self-exclusion, there is silence. All she does is request that I make deposits to gain bonuses. Despite sending multiple requests for a reset, my VIP manager, “Stella,” continues to overlook them. After reaching out on May 27th without receiving a reply, I struggled with gambling and continued to gamble.
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